Custom Dodge Magnum Forums banner

1 - 9 of 9 Posts

·
Registered
Joined
·
67 Posts
Discussion Starter #1
I know what you all are going to say - I shouldn't have taken my car to Walmart for an oil change. But when you are so busy and the only place open on a Sunday is Walmart...you do what you gotta do to get it done. So I ask for the tires to be balanced and rotated too because they are humming like crazy.

I wait 2 hours only to find out they can't get the lug nuts off. Well, apparently they tried and tried and tried some more and the f--kers rounded more than half the lug nut covers on my wheels!! There are hardly any square edges left. I'm so ticked off I wrote the corporate office this huge long letter and told them I expected reimbursement for the covers (I won't see it and I don't even know how much they are), but it's the point that even though I'm female...I would know enough not to keep trying to get the cover off if the darned socket just sat there and spun on it for crying out loud!!

That's not even the end....I got in and they had left grease all over the center console, the seat, the armrest, door handle, the bottom of the door and the piece that transitions the exterior of the car to the carpet! I have pearl white leather interior!

I had my 5 month old baby niece and my 2 kids who were all tired of waiting and cold food melting in the cart otherwise I would have gone back in and made a scene. I wish I had...jerks.

Lesson learned - but you know...I've had other cars at dealers and they treat the cars with such disrespect too!
 

·
VinylDecals.com
Joined
·
1,757 Posts
That's not good. I will agree with you that Walmart sucks. You should go back there and ask them to buy you some new lug nuts. The reason they were rounded was because they used the wrong size socket. They most likely used a standard socket when the lugs are metric.
 

·
Registered
Joined
·
26 Posts
I'm sorry that it happened. I hate to sound like a d--k, but if you want a hamburger, you go to Wendy's etc. If you want your car worked on, you go to a "garage", you don't go to the "supermarket". Even Jiffy Lube is better than that. And yes they are open on Sundays. SORRY
 

·
Registered
Joined
·
67 Posts
Discussion Starter #4
I know...I know.....we live out in the sticks and don't have many options. I heard the Jiffy Lube in the town closest to us put brake fluid in the oil reservoir on a co-workers car...blew the engine and they wouldn't take responsibility. I guess you never know what you're getting.....

I won't be taking any of our 3 vehicles there again, no even my 10 year old Lumina!
 

·
Registered
Joined
·
320 Posts
wow.
When I saw the sunject line, I figured you wre forced to park in a wlmart parking lot and somone dinged your door.
I didn't even know walmart did oil changes or any car stuff for that matter.
Not an environment I'd put my car in and I swung it sideways at 100mph.
your prolly lucky it only cost ya some lugnuts.
I hope you didn't pay for anything.
 

·
Registered
Joined
·
531 Posts
Wal-Mart does suck on ice. My father in-law demands to go to Wal-Mart to get his oil changed because it's cheap and they rotate his tires. What he doesn't know is that I stand outside either in from or behind his car while they are working on it and I keep a good eye on what they are doing. He's 82 and a bit too trusting.

As far as the lugs, Wal-Mart should pay for the one's they rounded off. They are metric as mentioned by Steve and I'm sure as he, they used a standard socket with an impact air tool. This is wrong in the first place because by the time they realize the socket is not right, it has spun out the lug.

What I've been doing and just suggestions - Changing the oil is not rocket science and any one can do it. Just stand there and watch them while they are doing it and then check behind them afterwards. (Make sure they put an oil film on the new filter ring to make a proper seal. Make sure they put the drain plug in the correct way as it should go all the way up the threads by hand and then torque tight, if they have to use a wrench to put the plug back in they are cross threading it and stop them!) Check afterwards when the car is running and before you leave the parking lot that you do not see oil dripping from around the filter or around the drain plug. When the oil gets hot and pressure builds up it will find its way through a bad spot if there is one.

Wheels - I keep a couple of sockets that are the correct size in my car and ask that they use them when working with the wheels. I also ask that they do not use an impact tool at least to break the lugs loose. (They are impact sockets so they are usually happy to use them.) If they refuse, take it somewhere else. Your lugs are supposed to have a certain torque on them anyway and be best way to find this torque is by using a torque wrench of course. Most everyone just tightens the lugs pretty tight and they are done.

As far as balancing or aligning your car. - Pay the extra money and take it to a specialist. It's will save you a lot of money in the future and if you do have an issue, they will make it right due to their reputation being on the line and not having fishing gear to sell to make up for any money lost from screw ups like you just had.

If Wal-Mart does not replace the lugs (and they should) let me know and you can have my extra's.

Sorry you had trouble and good luck. Just think, Ron White (the comedian) took his van to Sears and they forgot to put the lugs on his wheel all together. Fell off his van as he was driving out of the parking lot. He said that someone stayed out sick on lug nut day at tire changing school.

Regards,

Greg
 

·
Registered
Joined
·
67 Posts
Discussion Starter #7
peybella said:
Wal-Mart does suck on ice. My father in-law demands to go to Wal-Mart to get his oil changed because it's cheap and they rotate his tires. What he doesn't know is that I stand outside either in from or behind his car while they are working on it and I keep a good eye on what they are doing. He's 82 and a bit too trusting.

As far as the lugs, Wal-Mart should pay for the one's they rounded off. They are metric as mentioned by Steve and I'm sure as he, they used a standard socket with an impact air tool. This is wrong in the first place because by the time they realize the socket is not right, it has spun out the lug.

What I've been doing and just suggestions - Changing the oil is not rocket science and any one can do it. Just stand there and watch them while they are doing it and then check behind them afterwards. (Make sure they put an oil film on the new filter ring to make a proper seal. Make sure they put the drain plug in the correct way as it should go all the way up the threads by hand and then torque tight, if they have to use a wrench to put the plug back in they are cross threading it and stop them!) Check afterwards when the car is running and before you leave the parking lot that you do not see oil dripping from around the filter or around the drain plug. When the oil gets hot and pressure builds up it will find its way through a bad spot if there is one.

Wheels - I keep a couple of sockets that are the correct size in my car and ask that they use them when working with the wheels. I also ask that they do not use an impact tool at least to break the lugs loose. (They are impact sockets so they are usually happy to use them.) If they refuse, take it somewhere else. Your lugs are supposed to have a certain torque on them anyway and be best way to find this torque is by using a torque wrench of course. Most everyone just tightens the lugs pretty tight and they are done.

As far as balancing or aligning your car. - Pay the extra money and take it to a specialist. It's will save you a lot of money in the future and if you do have an issue, they will make it right due to their reputation being on the line and not having fishing gear to sell to make up for any money lost from screw ups like you just had.

If Wal-Mart does not replace the lugs (and they should) let me know and you can have my extra's.

Sorry you had trouble and good luck. Just think, Ron White (the comedian) took his van to Sears and they forgot to put the lugs on his wheel all together. Fell off his van as he was driving out of the parking lot. He said that someone stayed out sick on lug nut day at tire changing school.

Regards,

Greg
Thanks Greg - I've certainly learned my lesson. I am planning on making an appointment with a dealer locally to have them look at a few things on my car and hopefully they can get wheels off to rotate them. Thanks for the offer, we'll see what happens.

Ron White....he's funny :Giggle-1: I've also gotta say....this little smiley cracks me up :_blowme__ !!!

Karen
 

·
Registered
Joined
·
531 Posts
Good luck and the offer stands if you need help.

I hope I didn't come accross in a bad light. I was kinda talking with you as I do my wife. Car places and some mechanics are known for taking advantage of ladies. It can't happen if everyone has a little knowlage.

Regards,

Greg
 

·
Registered
Joined
·
67 Posts
Discussion Starter #9
Thanks Greg, no I didn't take yours or any of the responses badly. I really appreciate you all taking the time to help me. You're right, some of these places do think women are stupid. I'm not super smart in that area, but I'm also not an idiot. My husband just knows nothing about cars and that makes it hard. But I do get my house re-done whenever I want since I don't have to pay for the labor costs for carpentry work!

Thanks again!
 
1 - 9 of 9 Posts
Top